Welcome To Vin Devers Autohaus of Sylvania

5*My wife had trouble with our Mercedes Sprinter on a trip with our 4 kids on her way down to NC to see her parents. Service manager Keith and his team went out of there way in ways i cant even describe to help my family. Forever in debt to them! i will seriously drive 2+ hrs to have my Sprinter serviced at Vin Devers! Can literally say i dont believe in my 41 yrs on this earth i have ever had a corporation go so far out of there way to help out (literally too much to fit in a paragraph) in our time of need! Thanks Keith and Vin Devers!!!Forever grateful!Sincerely Chad, Summers and family!❤FYI Mercedes, i hope this goes up the chain and your company rewards this man and all involved.

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5* My wife had trouble with our Mercedes Sprinter on a trip with our 4 kids on her way down to NC to see her parents. Service manager Keith and his team went out of there way in ways i cant even describe to help my family. Forever in debt to them! i will seriously drive 2+ hrs to have my Sprinter serviced at Vin Devers! Can literally say i dont believe in my 41 yrs on this earth i have ever had a corporation go so far out of there way to help out (literally too much to fit in a paragraph) in our time of need! Thanks Keith and Vin Devers!!! Forever grateful! Sincerely Chad, Summers and family! ? FYI Mercedes, i hope this goes up the chain and your company rewards this man and all involved.

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By far the best car buying experience ever. Professional, straight forward and communication was great. We drove 4 hours to pickup our car and it was exactly as the pictures showed and as described. Once we got there our Salesman, Ziad Fakhoury, immediately greeted us, arranged a test drive and coordinated finalizing the paperwork. Heather had our paperwork ready and was very professional efficient. A demo of the car features after signing was nice to get us familiar with all the options. This is the way all car buying experiences should be!

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Well I wanted to give you all a update on my car situation and the amazing ( That's right I said amazing ) customer service  demonstrated by Jason Perry General Manager and Keith Solomon, Service Director at Vin Devers AutoHaus. So as you recall I had to take care of a recall item on my car, there where repeated attempts to get my car back and to get someone to follow up and communicate to me what was going on.  Well this is where Keith Solomon and Jason Perry more than saved the day. They updated me on my car , apologized for the lack of communication and made my car shine again by totally giving it a interior and exterior platinum detail!!! Oh it gets so much better I picked up the car up on the Wednesday before Thanksgiving, there was a issue with the car on Thanksgiving Day and I had to have my car towed back to the dealership that day!!!   I call Keith Solomon he puts down his Thanksgiving meal, drives from Monroe Michigan and makes sure that I get a loaner for the remainder of the holiday ( WHO DOES THAT) not only did he do that, Jason Perry and his staff fix the car and they took care of the tab for the repair (NOT CHEAP)  The point I am making here is both of them bent over backwards to insure the customer was happy, satisfied and taken care of.  I received updates on when the car would be done and offered any assistance needed to make the experience better.  I would like to take the opportunity to give them a HUGE round of applause. They where professional, informative and they have made a new friend in me. Its not that I am anyone special but they made sure to correct the situation and implement policy's which have made a more positive customer service team. Thank you again I cant sing you praise enough!!!!

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